Products & design
What kind of products does Hey Pillows offer?
Hey Pillows offers designer pillows and sustainable home decor, including lumbar pillows, decorative throws, accent cushions, and other thoughtfully made pieces that help pull a room together.
Are your pillows and decor designed for everyday use?
Yes. Our pieces are designed for real life, not just photos. We create comfortable, lived-in pieces that still look polished in your space.
Do you offer different sizes and styles?
Yes. We offer a range of sizes and styles so you can mix and match pillows and decor to fit your furniture, layout, and personal taste.
Sustainability
How does Hey Pillows approach sustainability?
Sustainability is built into how we source and make our products. By working with local suppliers and prioritizing materials that use less water and fewer resources, we’ve helped save over 50 million liters of water so far, and we’re working to keep that number growing.
Are your products made with sustainable materials?
We prioritize materials and partners that align with our sustainability goals, focusing on lower-impact sourcing and quality that lasts. If you have questions about a specific product, our team can share more details.
Orders, shipping & tracking (USA)
Where do you ship?
We currently only ship to addresses within the United States.
How long does shipping take?
Orders in the USA are typically delivered within a few business days after processing. Exact delivery times depend on your location and the carrier.
Do you offer free shipping?
We offer free standard shipping on qualifying orders in the USA. Any applicable order threshold will be shown at checkout.
Can I track my order?
Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number and link. You can use this information to follow your package until delivery.
Returns, exchanges & refunds
What is your return policy?
We want you to love your pieces. If something isn’t right, you can return eligible items under our Return & Refund Policy. Please see our Returns page for details on timelines, condition requirements, and how to start a return.
Do you offer exchanges?
Yes, exchanges are available subject to availability. We can help you exchange an item for a different size or style and let you know about any price differences or shipping costs before confirming.
How long do refunds take?
Refunds are usually processed within a few business days after we receive your return. The time it takes for the refund to appear in your account depends on your bank or card issuer.
Care & longevity
How should I care for my pillows and decor?
Care instructions depend on the item. Most covers and throws have specific care instructions on the label. In general, we recommend gentle washing, avoiding harsh chemicals, and air drying when possible to help preserve color and texture.
How long will my Hey Pillows products last?
Our pieces are designed to last. With proper care, your pillows and decor should stay beautiful and supportive for years. If you have concerns about quality or defects, please contact our team for assistance.
Contact & support
How can I contact customer support?
For questions about orders, returns, products, or anything else, please reach out through our Contact page or email our support team. Please include your order number, if applicable, for faster assistance.